Frequently Asked Questions
Got questions? We've got answers. Browse the topics below or contact us if you need further assistance.
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely.
Can I modify or cancel my order after placing it?
We process orders quickly, so changes may not always be possible. Please contact us as soon as possible after placing your order and we'll do our best to accommodate your request before it ships.
Will I receive an order confirmation?
Yes. You'll receive an email confirmation immediately after your order is placed, followed by a shipping notification with your tracking number once your order is on its way.
Is my payment information secure?
Absolutely. Our store uses SSL encryption and is powered by Shopify, one of the most trusted e-commerce platforms in the world. We never store your payment details.
Shipping & Delivery
Where do you ship?
We ship to Canada, the United States, and internationally. Available shipping options and estimated delivery times are displayed at checkout based on your location.
How long does delivery take?
Delivery times vary by destination. As a general guide:
- Canada: 7–15 business days
- United States: 7–15 business days
- International: 10–25 business days
These are estimates and may vary depending on customs processing and carrier delays.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can use it to follow your package in real time through the carrier's website.
Do you offer free shipping?
Free shipping promotions are offered periodically. Check our homepage or subscribe to our newsletter to stay informed about current offers.
My order is delayed — what should I do?
If your order hasn't arrived within the estimated timeframe, please check your tracking link first. If the issue persists, contact us and we'll investigate right away.
Returns & Refunds
What is your return policy?
We want you to love what you ordered. If you're not satisfied, please contact us within 14 days of receiving your order. Items must be unused and in their original packaging to be eligible for a return.
How do I start a return?
Simply reach out to our team with your order number and reason for return. We'll guide you through the process step by step.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method. You'll receive an email confirmation when the refund is issued.
What if my item arrived damaged or defective?
We're sorry to hear that. Please contact us immediately with photos of the damage and your order number. We'll arrange a replacement or full refund at no cost to you.
Products
How do you select your products?
Every product in our catalog is hand-picked by our team based on quality, design, and functionality. We only carry items that meet our high standards — no filler, no compromise. Learn more on our How Carrisson Works page.
Are your products covered by a warranty?
Warranty coverage varies by product and supplier. Any applicable warranty information is noted on the product page. If you have questions about a specific item, feel free to contact us.
Are the product images accurate?
We do our best to represent every product accurately. Colors may vary slightly depending on your screen settings, but we always aim for full transparency in our visuals and descriptions.
Account & Privacy
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save your details, and enjoy a faster checkout experience in the future.
How is my personal data used?
We take your privacy seriously. Your data is used solely to process your orders and improve your shopping experience. We never sell your information to third parties. See our Privacy Policy for full details.
Still have a question? We're happy to help. Contact our team and we'll get back to you as soon as possible.